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LATEST NEWS

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold May 13, 2026

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B May 12, 2026

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World May 12, 2026

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over May 8, 2026

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales May 7, 2026

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Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being...

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

FEATURED NEWS

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

AI is often treated as a distant, strategic ambition rather than a practical tool for everyday value creation in the...

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

Many industrial leaders describe the market as challenging. Demand is subdued in several segments, margins are under pressure, and uncertainty...

Rethinking Spare Parts: From Cost Centre to Strategic Engine of Resilience and Growth

Rethinking Spare Parts: From Cost Centre to Strategic Engine of Resilience and Growth

Industrial manufacturers are being forced to rethink one of the most traditional areas of their business: spare parts.

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Reports and Papers

Field Service Forum Power of 50

Field Service Forum Power of 50

Field Service Forum Power of 50

Service Excellence

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025

Service Optimization

Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025

Service Intelligence

AI-Powered CRM: The Journey Customers Actually Want

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025

Sustainable Service

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

The Pricing Execution Gap Playbook

Editor's Choice

Events

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Events

Field Service Forum UK

Parts & After Sales Business Platform

From Machines to Services: Building a Digital Backbone for OEM Service Excellence

Copperberg Select: Pricing as a Value Lever

Copperberg Select: Achieving Field Service Excellence

Copperberg Select: Building Service Supply Chain Resilience

Manufacturing Pricing Excellence

Field Service Forum

Copperberg Select: AI-Powered Service & Business Value

Copperberg Select: Optimized Uptime through Asset & Equipment Performance

Meetups

Manufacturing Pricing Excellence

Manufacturing Pricing Excellence

27 May 2026

Field Service Forum

Field Service Forum

28 May 2026

Aftermarket Business Platform

Aftermarket Business Platform

15 October 2026

Sustainability in Service Summit

Sustainability in Service Summit

3 December 2026

Spare Parts Business Platform

Spare Parts Business Platform

10 February 2027

Latest Posts

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over

Editor'sChoice

More News

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being...

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B

Rewriting Digital Commerce: From Presence to Real Maturity in Industrial B2B

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World

Orchestrated Intelligence: Rethinking Spare Parts Management for a Complex World

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over

Turning Disruption into Advantage in Spare Parts: Why the “Big Party” Is Over

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

Field Service Video

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Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies?

Digital Transformation

Who is driving the move towards servitization within most organisations?

The technology stack underpinning Konica Minolta’s remote service strategy

Digital Transformation

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Webinar: Why B2B Buyers Stop Clicking and Start Calling

Webinar: Why B2B Buyers Stop Clicking and Start Calling

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