• The Four

    The Four "R's" of Field Service

    Customer be central to every organization’s customer support strategy. Every field service repair should be treated as an opportunity to exceed expectations and deliver a truly exceptional...
  • Is Field Service Adopting Machine Learning and AI?

    Is Field Service Adopting Machine Learning and AI?

    In the second article in our current series of articles from field service solution provider Astea focussing Artificial Intelligence and Machine Learning we explore how and why field service...

  • Why context is king in data collection

    Why context is king in data collection

    It’s no secret that data collection is important for generating valuable insight that helps plant managers improve efficiency in industrial systems. However the importance of understanding the...

  • The Digitalisation of Spare Parts Management

    The Digitalisation of Spare Parts Management

    Can 3D printing solve the increasing challenges of service supply chain logistics?

  • Machine Learning - DEFINED

    Machine Learning - DEFINED

    In a new series of articles from field service solution provider Astea, we tackle one of the burning questions being discussed amongst field service companies across the globe - what is Machine...

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