There is a persistent illusion about customer loyalty. Many organisations assume that repeat customers are loyal customers. But a large...

Industrial companies are under intense pressure to demonstrate credible progress on sustainability.

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being...

As manufacturers accelerate servitization and outcome-based business models, the weakest link in many aftermarket relationships is no longer the technology...

Manufacturers are rapidly moving beyond the sale of physical assets towards integrated offerings that blend equipment, software, and long-term service...

The past year was one of reflection and learning for the aftermarket and service industry. Beyond the buzzwords and big...

At first, Jason Smith wasn’t looking to become an evangelist for 3D printing. He was just trying to fix a...

From crude signals to smart systems, Johann Diaz shares how predictive maintenance is transforming aftermarket service—from emergency response to strategic...

Manufacturers are shifting from product sales to subscriptions focused on outcomes, trust, and long-term customer value.