Making Servitization Happen: Building the Value Proposition
December 5, 2025
Making Service Visible, Making It CountÂ
November 6, 2025
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow's field service...
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align...
The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may...
In the first in a series of essays for service leaders we ask what remote service means in the new...
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of...
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field...
OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’...
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to...
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the...