Servitization and advanced services Servitization and advanced services

    Plotting a Path from Legacy Systems to 3.0

    Plotting a Path from Legacy Systems to 3.0

    In the last feature from a recent white paper we published in partnership with OverIT, we analyse the key aspects of migrating from a legacy...

    The Expectations from 3.0

    The Expectations from 3.0

    In the second feature from a white paper we recently published in partnership with OverIT, we take a look at what tools are included in the new...

    Dec 14

    A New Cycle of Disruption

    A New Cycle of Disruption

    Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to...

    Dec 07

Digital transformation Digital transformation

Managing the mobile workforce Managing the mobile workforce

Leadership and strategy Leadership and strategy

Service innovation and design Service innovation and design

Parts pricing and logistics Parts pricing and logistics

Customer satisfaction and expectations Customer satisfaction and expectations

The view from academia The view from academia