Tag: Service Strategy

What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, ...

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta's Ged Cranny, Zdenek Vrbka and ...

Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ ...

Chris Hird is joined by Ged Cranny a member of the 2021/2022 #FSN20 our group of leaders and innovators driving ...

The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the ...

The pandemic answered a lot of questions in terms of technology in our industry In a changing world of operations ...

What are the key criteria for a remote service engineer? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join ...

The most significant change to service process in the last 18 months In a changing world of operations and technology, ...

Kris Oldland is joined by Rajat Kakar a member of the 2021/2022 #FSN20 our group of leaders and innovators driving ...

The fundamental principles that must be applied to driving remote service adoption Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo ...