Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical ...

Having explored Gartner's four service scenarios we now look at how these can align in a customer-centric service model

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront ...

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

Martin McClean reflects on how customers have reacted to Konica Minolta's shift to a remote-first-as-a-default policy

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes, ...