For decades, spare parts have been the archetype of transactional business: a sale triggered by failure, wear, or scheduled maintenance, ...

Field service in manufacturing and industrial environments is undergoing a structural shift. What was once a largely manual exercise—assigning the ...

There is a persistent illusion about customer loyalty. Many organisations assume that repeat customers are loyal customers. But a large ...

Across capital-intensive industries, the economics of rotating equipment are shifting. The traditional focus on selling robust machines, spare parts, and ...

AI is often treated as a distant, strategic ambition rather than a practical tool for everyday value creation in the ...

Many industrial leaders describe the market as challenging. Demand is subdued in several segments, margins are under pressure, and uncertainty ...

Industrial companies have spent the last decade discussing digital transformation. Yet many digital initiatives have yet to yield measurable commercial ...

Industrial eCommerce is entering a decisive new phase.

Photo: Freepik

The past year was one of reflection and learning for the aftermarket and service industry. Beyond the buzzwords and big ...