https://youtu.be/gFJ8gGotWeY Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...

https://youtu.be/3iLdyzSYr74 The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized approaches to field service...

https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the centralized and decentralized approaches to...

https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and decentralized approaches to...

https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized and decentralized...

https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized and decentralized approaches...

https://vimeo.com/890805743 The key benefits of centralization There are benefits and challenges to both the centralized and decentralized approaches to field...