The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it...

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a...

What are the key themes that will impact the field service sector in the coming years? In a changing world...

Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the...

What does the introduction of remote-first mean for service operations? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join...

Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant...

Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such durable...

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service approach. However,...

Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route...

What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology,...