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How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware...
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment...
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry...
How to Make Tough Decisions Around Prioritisation in Field Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always...
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer...
Identifying the biggest change in the industry for field service providers
We know that our industry has changed significantly after the events of the last two years. However, have we just...
Making our Field Technicians Feel Comfortable and Safe at Work
Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has...
From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.
Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
Turning knowledge into action for the manufacturing industry.