Digital Transformation

Conflict and Resolution Around Data Ownership

Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium...

Echoes Across Servitization and Digitalisation

Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...

Digitalisation and Rethinking Field Service Delivery

Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...

Research – Three Key Questions Field Service Companies Must Ask Themselves

Three Key Questions Field Service Companies Must Ask Themselves

High quality 3D rendered image, perfectly usable for topics related to big data, global networks, international flight routes or the spread of a pandemic / computer virus.

The accelerated path of digital transformation in field service

The accelerated path of digital transformation in field service Field Service News and ServiceNow have recently partnered on an exclusive...

Is Remote Service Here to Stay?

We've come a long way in a short time. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

Think Ahead About the Future of Remote Service

Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge...

Managing Service Profitability in the Age of Digital Transformation

All aspects of field service are changing, including revenue models. We know that the service department is probably the single...

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers