Digital Transformation

Managing Service Profitability in the Age of Digital Transformation

All aspects of field service are changing, including revenue models. We know that the service department is probably the single...

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the...

Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...

The Big Discussion: Artificial Intelligence and Field Service (part two)

Research – We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

The Emergence of A Hybrid Support Model – Fad or Future?

Research – Benefits of Adopting a Remote First Approach to Service Delivery

As we continue our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we now...

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

How Companies Can Achieve Successful Service Delivery in the New Normal

How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on...

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams

ADTANCE, a leading international After-Sales Service technology platform provider for manufactures, industrial companies, and mechanical engineering organizations, announced the integration...

Guide to Mobile IoT: Introduction of a New Age

Mobile Connectivity - An Evolution of Industrial Value. In the first feature of a series of excerpts from a recent...

FUJIFILM Healthcare Europe Deploys ServiceMax To Support Outcome-Based Medical Solutions

ServiceMax, Inc., a leader in asset-centric field service management, has announced that FUJIFILM Healthcare Europe has selected and deployed ServiceMax’s...

Help Lightning Acquires Fieldbit