Digital Transformation
Content that is about digital transformation in the field service industry
Why Konica Minolta decided to turn AIRe Link into a commercially available tool
Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta's Ged Cranny, Zdenek Vrbka and...
#FSN20: Ged Cranny – Moving to remote first by default
Chris Hird is joined by Ged Cranny a member of the 2021/2022 #FSN20 our group of leaders and innovators driving...
The pandemic answered a lot of questions in terms of technology in our industry
The pandemic answered a lot of questions in terms of technology in our industry In a changing world of operations...
What are the key criteria for a remote service engineer?
What are the key criteria for a remote service engineer? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join...
Think Tank Sessions: Digitalization and Disruption (Debrief)
Access the exclusive Field Service News Think Tank Sessions debrief deep-dive 'Digitalization and Disruption' with a FSN PRO subscription
The most significant change to service process in the last 18 months
The most significant change to service process in the last 18 months In a changing world of operations and technology,...
European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution
Mark Brewer joins Kris Oldland two discuss their recent acknowledgment as best overall FSM solution at the European Field Service...
The fundamental principles that must be applied to driving remote service adoption
The fundamental principles that must be applied to driving remote service adoption Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo...
Will remote-first as a default become the prevalent means of delivering service?
Will remote-first as a default become the prevalent means of delivering service? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo...
Using Data to Bring Departments Together
Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the...
Turning knowledge into action for the manufacturing industry.