Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics...
Topcon Positioning Has Announced Its MC-Max Machine Control Solution.
Based on its MC-X machine control platform, and backed by Sitelink3D - the company's real-time, cloud-based data management ecosystem -...
ServiceMax Launches Spark 360 To Accelerate Implementation of Key Asset-Centric Functionality and Drive Continued Customer Success
ServiceMax, Inc., a leader in asset-centric field service management, announces the launch of Spark 360, a fixed-scope, low-risk professional services...
UK SMEs Forge Ahead with Cautious Optimism as Post-Pandemic Business Confidence Grows
Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it...
Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published...
Festive Food Ferried by Fleets: Food Retailers Rise to The Challenge of Deliveries in Run Up to Christmas
UK small and medium sized food businesses are feeling the pressure for customer deliveries in the lead up to Christmas, according to new research released by Vimcar. Over half of those surveyed have experienced an increased demand for food deliveries in the lead up to Christmas compared with the last...
IFS Promises Simplicity, Affordability, and Speed to value with Enterprise-wide Workflow Management with Latest IFS Assyst Release
IFS, the global cloud enterprise software company, has announced the launch of IFS assyst 11.4. This latest update is set to deliver the...
A personal note of thanks to a true friend to the industry
A personal note of thanks to a true friend to the industry It was my honour to host the inaugural...
Is It Better to Light a Candle Than to Curse the Darkness?
Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand...
Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...
Turning knowledge into action for the manufacturing industry.