The common threads that have been successful in remote service have followed

A Team of Employees and Third-Party Contractors

The common threads that have been successful in remote service have followed

February 22, 2024

https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy,...

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Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements

Defending the additional costs of rugged devices

February 21, 2024

Defending the additional costs of rugged devices https://youtu.be/XK1jCZrYkuA Defending the additional costs of rugged devices Kris Oldland, Editor-in-Chief of Field...

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Fostering Fearless and Resilient Teams: Featuring Bestselling Author Mollie West Duffy

Why are so many companies still waiting to take their first steps into digital transformation?

February 20, 2024

https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...

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What are the barriers for designing for serviceability?

Seven Deadly Sins of Field Service Management: #5 Not being data-driven

February 19, 2024

https://youtu.be/o4cRK9-7n7c Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron...

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Hands-On Review: Durabook S15 Rugged Laptop

February 19, 2024

Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook S15 rugged laptop in this hands-on review....

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Durabook and Microsoft Windows: The Ultimate Partnership

The role of technology partners in change management

February 16, 2024

https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...

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Are we actually defining the profile of our service engineers?

February 15, 2024

https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...

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What were the drivers for adopting a remote first strategy for Konica Minolta?

February 15, 2024

https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...

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The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 4

Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries

February 12, 2024

https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...

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The disconnect that is damaging digital transformation in field service

February 9, 2024

https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...