Kris Oldland, Author at Fieldservicenews

The need to remove business silos to establish effective servitization

Seven Deadly Sins of Field Service Management: #7 Not Going There!

March 6, 2024

https://youtu.be/NS2ilkBeaS4 Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron...

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Evolution instead of revolution. Hand turns a dice and changes the word "revolution" to "evolution".

Is the role of rugged computing evolving?

March 5, 2024

Is the role of rugged computing evolving? https://youtu.be/xDM-I5Ch0jU Is the role of rugged computing evolving? Kris Oldland, Editor-in-Chief of Field...

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OverIT names Monica Simeone as Chief Philanthropy Officer

Is hunger to excel a common trait in veterans?

March 4, 2024

https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...

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Why Employee Experience Matters for Customer Satisfaction

What type of customization options can we expect from rugged manufacturers?

March 1, 2024

What type of customization options can we expect from rugged manufacturers? https://youtu.be/c75zE5pcF1c What type of customization options can we expect...

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The Role of Co-Creation in Servitization Strategies

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

February 29, 2024

https://youtu.be/NArapuCbDYs Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At...

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Field Service Delivery Requires Care Concept

Do we need to do more to attract veterans into field service?

February 28, 2024

https://youtu.be/KJlWgLR5qtE Do we need to do more to attract veterans into field service? As we continue to face an aging...

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How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

How will digital transformation change our technology requirements?

February 27, 2024

How will digital transformation change our technology requirements? https://youtu.be/TYvZzBFlN5E How will digital transformation change our technology requirements? Kris Oldland, Editor-in-Chief...

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Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments

February 27, 2024

New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements for use in hazardous applications such...

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Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

February 26, 2024

https://youtu.be/XVkEe5MBXeg Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

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Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability

The importance of connecting with our field service techs

February 23, 2024

https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...