Tag: Service Strategy

Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return ...

In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure ...

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of ...

In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point ...

Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of ...

Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have ...

How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light ...

The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the ...

A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will ...