Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta's Ged Cranny, Zdenek Vrbka ...

Konica Minolta on why remote-first became their default. Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service ...

Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Kris Oldland to discuss their remote-service journey and explain why ...

Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration of ...

In this next feature in our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we now ...

The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a ...

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care ...

White Paper: Connected Service - From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and ...

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to ...

An acceleration of our increasing Uberised world