We discuss whether it is possible to define what effective use of data means

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers ...

HSO's Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital ...

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance ...

Almost 2/3 Of Digital Transformation Projects Fail. Get A Free 45 Minutes Video For Key Insight & Tips From Digital ...

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses why having ...

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process ...

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process ...

We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks ...