Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may ...

Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of ...

Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to ...

Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the ...

Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective ...

Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level ...

Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves ...

Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service ...

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders ...

Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.