Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer ...

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical ...

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

Martin McClean reflects on how customers have reacted to Konica Minolta's shift to a remote-first-as-a-default policy

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the ...

Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align ...