Service Strategy
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant's 2023 Service Intelligence Benchmark Report and explains...
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation...
IFS performance outpaces competitors with 5th consecutive year of double-digit growth
IFS has announced financial results for the full year ending December 31, 2022 with the company posting exceptional results with...
Selling Service: Inside Philips’ Unconventional Team Structure
Aquant recently spoke with Peter Lee, Senior Manager of Service Sales and Marketing at Philips about on the most effective...
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy...
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance...
Four Service Scenarios: #3 the knowledge-centric scenario
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Four Service Scenarios: #2 the appointment-centric scenario
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Skills shortage and recession fears put a halt on digital projects
New research from Studio Graphene has revealed that more than half of UK business leaders believe their companies’ digital platforms...
Turning knowledge into action for the manufacturing industry.