Service Strategy
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return...
4 Foolproof Steps to Kick Off a Tech Deployment
In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery....
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity,...
Five Global Trends Driving the Future of Field Service
Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of...
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow...
We have built the foundations for connected field service, now we must begin to actually use it
We have built the foundations for connected field service, now we must begin to actually use it
Maintaining Service Standards Across a Dealership Network
Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of...
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