Field Service
The Servitization Blueprint: From Cost Center to Strategic Revenue Driver
Discover how leading OEMs are transforming service into a profit center through lifecycle management, proactive strategies, and service contracts.
The Servitization Blueprint: Transformative Technologies for Competitive Advantage
Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.
Resource: Strategies for Growth’s field service management benchmarking report 2013
As we continue our #FSN10 celebration of ten years of Field Service News we revisit a benchmarking report from industry...
The Key Aftermarket Strategies for Customer Loyalty & Improved Revenue
Building customer loyalty in the aftermarket is no longer optional—it’s essential. Learn how proactive strategies, seamless support, and smart use...
Unlock Field Service Success and Tackle your Customer Demands Head-On
Discover how rising customer expectations are transforming field service, pushing businesses to adopt advanced tools, empower teams, and deliver proactive,...
The Servitization Blueprint: The Servitization Journey: A Gradual Approach
Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.
2025 Strategic Outlook: The Keys to Success in Field Service with Martin Knook, CEO, Gomocha
In this episode of Copperberg Conversations on Manufacturing Matters, we explore what’s next for field service. Lisa Hellqvist, Copperberg’s Managing...
Sociable Couriers win customer attention and loyalty
As part of our #FSN10 anniversary celebrations we revisit this article where we explored the impact of social media in...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior...
Why going green is vital for the logistics industry
As part of our #FSN10 anniversary celebrations we look at an early argument for sustainability in the service supply chain...
Recent News
Turning knowledge into action for the manufacturing industry.