The opening session of Copperberg Select’s Virtual Academy set a clear direction for the day: service is no longer a...

How do manufacturers turn customer insight into a value proposition that drives growth and reshapes the business model? Nick Saraev...

In many industrial organisations, service departments operate in the background, where they are vital but too often overlooked. But as...

Service transformation doesn’t start with tools. It starts with how people think…

The field service and manufacturing sectors have long been built on reliability, craftsmanship, and deep technical knowledge. Yet, they now...

The true challenge for organizations is not the AI technology but the ecosystem that supports it, especially the data infrastructure....

Discover how breaking down data silos and embracing integrated platforms drive efficiency, customer trust, and profitability for manufacturers.

Customers expect personalized service—but at scale, it can get messy fast. The key? Smart data, AI-driven scheduling, and seamless workflows....

Discover how leading OEMs are transforming service into a profit center through lifecycle management, proactive strategies, and service contracts.

Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.