Field Service
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow's field service...
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align...
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may...
What does the introduction of remote service mean in terms of our approach to service delivery?
In the first in a series of essays for service leaders we ask what remote service means in the new...
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of...
How To Improve Your Field Service Management Software
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field...
Can You Train Entrepreneurialism?
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to...
First full-electric Volta Zero drives off the production line in Steyr, Austria
The first Volta Zero vehicle has been completed at the company’s contract manufacturing facility in Steyr, Austria.
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the...
What do we need the next generation of field service leaders to understand?
Experts from Aquant, Salesforce, ServiceMax and Syncron give us their perspective on this complex topic.
Turning knowledge into action for the manufacturing industry.