Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent "quiet-quitting" in their teams.

Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level...

Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves...

Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.

Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service...

What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in...

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders...

How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is...

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product...

Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.