AI
The role of technology partners in change management
https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...
What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?
Dave Hart, Managing Partner at Field Service Associates blends the world of 50's Cartoons, Advanced Service Strategies and AI and...
New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce
Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field operations, increase productivity, and drive...
IFS delivers 38% YoY revenue growth with sharp rise in demand for its AI capabilities
Mix of Cloud revenue up 55% YoY and ARR up 55% YoY signal robust forward performance and Software revenue up...
Aligning Remote Service With the Wider Service Portfolio
Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being...
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
What First Time Fix Rate Can’t Tell You About Service Performance
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service...
Why Your Business Needs a Service Intelligence Platform
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience...
How to Improve Performance Measurement in Field Service with Service Intelligence
Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if...
Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances
Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time,...
Turning knowledge into action for the manufacturing industry.