Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a ...

Dr Shaun West of Luzern University of Applied Sciences and Arts takes a moment to share his latest work into ...

White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published  by Aquant, now available at Field Service ...

2020 - The Year of the Lemon... and of Opportunity? As the old adage goes, when the world gives you ...

It is with great sadness that we must announce the passing of a very, very dear friend and industry giant ...

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging ...

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever ...

Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues ...

Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, ...

Covid-19 and the Conversations with Our Customers... The Covid-19 crisis has impacted the field service sector significantly. In a world ...