#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an ...
The Impact of the Pandemic on Digital Transformation
Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were already on as a ...
General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies
Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of ...
Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study ...
What Field Service Organizations Should Expect In The Post-Pandemic World
What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, ...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used ...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and ...
AI Offers a Better Way
In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that ...
Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this study, ...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed ...
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