Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always ...
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Tag: Digital Symposium
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment ...
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Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always ...
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European Field Service Awards 2021 Winners. Chris Craggs, MCFT- Pioneers of the Year
European Field Service Awards 2021 Winners. Chris Craggs, MCFT, Pioneers of the Year In October 2021, Field Service News hosted ...
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How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer ...
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From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.
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How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate ...
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What is the biggest barrier to retention of an engineering workforce?
What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News' annual celebration of ...
Read moreDetailsEuropean Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year
European Field Service Awards 2021 Winners. OverIT - Technology Innovators of the Year Add to Your Personal Library (0) Click ...
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Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services ...
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