Service Leadership
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior...
Field Service Forum After Hours 24: Alvaro Pombo, TrueContext
https://youtu.be/cgkH-7wBz1A Field Service Forum After Hours 24: Alvaro Pombo, TrueContext Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at...
Field Service Forum After Hours 24: Clinten van der Merwe, Tomra
https://youtu.be/_DjyxZKyOVU?si=c7RXxG7YkUq3YUOq Field Service Forum After Hours 24: Clinten van der Merwe Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment...
Do we need to do more to attract veterans into field service?
https://youtu.be/KJlWgLR5qtE Do we need to do more to attract veterans into field service? As we continue to face an aging...
Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication
https://youtu.be/XVkEe5MBXeg Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...
The importance of connecting with our field service techs
https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...
Why are so many companies still waiting to take their first steps into digital transformation?
https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...
Seven Deadly Sins of Field Service Management: #5 Not being data-driven
https://youtu.be/o4cRK9-7n7c Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron...
The role of technology partners in change management
https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...
Are we actually defining the profile of our service engineers?
https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...
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