As autonomous systems move from controlled pilots into revenue-generating operations, they are exposing a fundamental gap in traditional service models....

In manufacturing, aftermarket, and industrial services, pricing has long been treated as a rational exercise in cost, margin, and competition....

For manufacturers, the era of stable input costs and predictable lead times has decisively ended. Raw material shortages, geopolitical shocks,...

Field service in manufacturing and industrial environments is undergoing a structural shift. What was once a largely manual exercise—assigning the...

Field service has reached an inflection point. The traditional model — highly skilled technicians armed with manuals, tribal knowledge, and...

When a customer reaches out about a delayed shipment, legacy CRM systems often show each team only a fragment of...

Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations