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Latest news from the industry:
Are we actually defining the profile of our service engineers?
https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...
What were the drivers for adopting a remote first strategy for Konica Minolta?
https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries
https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
The disconnect that is damaging digital transformation in field service
https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...
Whose responsibility is it to ease veterans into a workforce?
https://youtu.be/snU_FLiFtwo Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis...
Do we need different strategies for remote service when working with third-party field workforces?
https://youtu.be/gFJ8gGotWeY Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
Seven Deadly Sins of Field Service Management: #3 Not establishing accountability
https://youtu.be/yKDvuwoesrg Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...
The shift in mindset of veterans entering the enterprise
https://youtu.be/nit2k0x_wsg The shift in mindset of veterans entering the enterprise As we continue to face an aging workforce crisis within...
Seven Deadly Sins of Field Service Management: #2 Head Down Perspective
https://youtu.be/a8wySPLxNFc Seven Deadly Sins of Field Service Management: #2 Head Down Perspective At the December 2023 Copperrberg Service Academy, Ron...
How can we identify future leaders?
https://youtu.be/wj8KHfPaxfo How can we identify future leaders? As we continue to face an aging workforce crisis within the global field...
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