FSN Research
In-depth research analysis of the Field Service News Research studies and more
What technology is empowering servitization?
In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on...
Does servitization require internal structure changes?
An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes...
Did the pandemic kill servitization or make it inevitable?
In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization...
Servitization in a post pandemic world
In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role...
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that's most suitable...
Does asset data analysis require fresh technology or fresh processes?
When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require...
A period of transition where asset data is collected through multiple sources
In our research study, conducted in partnership with ServiceMax, we analyze how service organizations are collecting asset data through multiple...
A key correlation between the extended use of asset data and wider business success
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry...
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service...
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry...
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