We are currently in the eye of a perfect storm of change as service providers in many ways. The pandemic...

Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across...

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it...

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool...

The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global...

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success...

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series...

As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly more commonplace,...

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a...