Ben Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable...

In this feature from a recent FSN Research paper, published in partnership with HSO, we analyze if the movement towards...

In this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require...

BT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could help manufacturers become...

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical...

Having explored Gartner's four service scenarios we now look at how these can align in a customer-centric service model

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of...

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those...

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.