Field Service

https://youtu.be/bxEsub0vB4g Is it the business's role to assign mentors? When we consider that, as an industry, we are facing a...

https://youtu.be/3iLdyzSYr74 The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

https://youtu.be/ApqCjdpLdTA The business case for fixing gender equality When we consider that, as an industry, we are facing a global...

https://youtu.be/haV7480qzow Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset At the December 2023 Copperrberg Service...

https://youtu.be/oXVC12rC6fY The different dynamic of field work in the military As we continue to face an aging workforce crisis within...

https://youtu.be/6qn80izT8NE The business case for fixing gender equality When we consider that, as an industry, we are facing a global...

https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized approaches to field service...

https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the centralized and decentralized approaches to...

https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and decentralized approaches to...

https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized and decentralized...