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Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this study,...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed...
Standard BI Tools Aren’t Foolproof
In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating...
In the Post-Pandemic World, Customer-Centric Service Is Critical
In the first article of a series of excerpts from a recent white paper published by Aquant, we look at...
Do You Have a Replacement Strategy for Customer-Facing Employees?
In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of...
Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences
The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn...
3 Tips to Quickly Scale Your Appliance or Food Service Repair Business
In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the...
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return...
Aquant Launches New AI Tool, Service Insights
Aquant's Service Insights, capable of analyzing your data out of the box, provides a detailed window into factors that impact...
Turning knowledge into action for the manufacturing industry.