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The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of...
How To Improve Your Field Service Management Software
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field...
How to Make your Remote Support Team Super-Efficient
The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools....
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the...
Can You Train Entrepreneurialism?
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to...
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the...
What do we need the next generation of field service leaders to understand?
Experts from Aquant, Salesforce, ServiceMax and Syncron give us their perspective on this complex topic.
How Can We Define Advanced Services
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective...
How to prevent “quiet-quitting” in the field service industry
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent "quiet-quitting" in their teams.
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level...
Turning knowledge into action for the manufacturing industry.