Feature
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Was FLS VISITOUR using AI before the term become in vogue?
Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence
Connecting field service across 3 pillars: people, process and technology
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process...
How is servitization being implemented?
What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature...
The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able...
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance...
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
The importance of the on-site service call in an increasingly digital world
We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service...
The processes and time frames for establishing servitization
In this feature from a recent FSN paper, published in partnership with HSO, we look at the processes and time...
Turning knowledge into action for the manufacturing industry.