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The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able...
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance...
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
The importance of the on-site service call in an increasingly digital world
We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service...
The processes and time frames for establishing servitization
In this feature from a recent FSN paper, published in partnership with HSO, we look at the processes and time...
Four Service Scenarios: #3 the knowledge-centric scenario
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects....
The questions you should ask a rugged manufacturer when selecting devices for your field techs
Ben Baum, Durabook, puts himself in the seat on the other side and tells us the key questions he would...
Turning knowledge into action for the manufacturing industry.