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The importance of connecting with our field service techs
https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...
The common threads that have been successful in remote service have followed
https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy,...
Why are so many companies still waiting to take their first steps into digital transformation?
https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...
Seven Deadly Sins of Field Service Management: #5 Not being data-driven
https://youtu.be/o4cRK9-7n7c Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron...
Hands-On Review: Durabook S15 Rugged Laptop
Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook S15 rugged laptop in this hands-on review....
The role of technology partners in change management
https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...
Are we actually defining the profile of our service engineers?
https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...
What were the drivers for adopting a remote first strategy for Konica Minolta?
https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries
https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
The disconnect that is damaging digital transformation in field service
https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...
Turning knowledge into action for the manufacturing industry.