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Five Surprises That Could Derail Service Excellence (and How to Avoid Them)

March 8, 2024

Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so...

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Who is driving the move towards servitization within most organisations?

The technology stack underpinning Konica Minolta’s remote service strategy

March 7, 2024

https://youtu.be/qKxFsr83Q80 The technology stack underpinning Konica Minolta's remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr,...

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The need to remove business silos to establish effective servitization

Seven Deadly Sins of Field Service Management: #7 Not Going There!

March 6, 2024

https://youtu.be/NS2ilkBeaS4 Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron...

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OverIT names Monica Simeone as Chief Philanthropy Officer

Is hunger to excel a common trait in veterans?

March 4, 2024

https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...

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The Role of Co-Creation in Servitization Strategies

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

February 29, 2024

https://youtu.be/NArapuCbDYs Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At...

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Field Service Delivery Requires Care Concept

Do we need to do more to attract veterans into field service?

February 28, 2024

https://youtu.be/KJlWgLR5qtE Do we need to do more to attract veterans into field service? As we continue to face an aging...

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Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

February 26, 2024

https://youtu.be/XVkEe5MBXeg Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

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Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability

The importance of connecting with our field service techs

February 23, 2024

https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...

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A Team of Employees and Third-Party Contractors

The common threads that have been successful in remote service have followed

February 22, 2024

https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy,...

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