OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the...

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial...

ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category

The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.

While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the...

The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for...

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they...

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for...