Digital Transformation
Content that is about digital transformation in the field service industry
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the...
OverIT Next-Gen FSM Platform 2023 Wave One
OverIT announced the first release of the year. The Next-Gen FSM Platform 2023 Wave One accommodates customers’ needs helping them...
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Poor change management will stifle digital transformation?
HSO's Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject...
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Where your digital transformation starts is key
HSO's Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital...
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance...
Avoid the digital disconnect: Keep the supply chain flowing with truly end-to-end integrated digitization, right down to the packaging and labelling
Arjun Khanna, Chief Technology & Innovation Officer at Kallik, discusses why cloud-based, end-to-end platforms for operations include labelling and artwork...
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
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