Smart Parts Pricing: Dynamic Markup Based on Condition and Reuse Value
Smart parts pricing sets costs based on real-world factors like demand, competition, and inventory movement. Instead of only adding a...
Hybrid Workforce Models: Blending AI and Human Field Teams
Field service operations often become inefficient when routine maintenance calls pile up, and technicians spend hours troubleshooting problems that could...
AI-Enhanced Warranty Management: Predicting Risk And Automating Claims
For decades, warranty and claims management operated quietly in the background of manufacturing organisations, with the approach to these tasks...
Service’s Missing Voice: Why Field Technicians Now Drive Business Outcomes
The third and final session of Copperberg Select’s Virtual Academy focused on a role that sits at the centre of...
Why Service Is Now the Core of Competitive Advantage
The opening session of Copperberg Select’s Virtual Academy set a clear direction for the day: service is no longer a...
Making Servitization Happen: Building the Value Proposition
How do manufacturers turn customer insight into a value proposition that drives growth and reshapes the business model? Nick Saraev...
Making Service Visible, Making It Count
In many industrial organisations, service departments operate in the background, where they are vital but too often overlooked. But as...
Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment
Service transformation doesn’t start with tools. It starts with how people think…
Closing the Gap: 3D Printing as a Solution to Parts Scarcity and Downtime
At first, Jason Smith wasn’t looking to become an evangelist for 3D printing. He was just trying to fix a...
Turning knowledge into action for the manufacturing industry.