Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the...

Service management software provider ServicePower recently announced that a professional services company that provides global commercial and residential property services has...

Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So...

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015,...

December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin...

Lincoln Property Solutions Ltd, a Properties Management Service company in Basingstoke, Hampshire, has selected Tesseract Service Centre to manage its...

From Tesla’s electric cars to Siemens’ MRI machines, high-tech devices gather all kinds of data to indicate equipment health. Is the equipment...

The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road...

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people...

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers...