The technology required for ecosystem thinking
Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to ...
Expert AMA: Internal and external digital transformation are different
HSO's Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And ...
Will the pace of technology evolution continue in field service?
Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will ...
Connected EVs save fleet businesses an average of 15 tonnes of CO2 per vehicle, per year Webfleet research finds
Data from Webfleet, Bridgestone’s globally trusted fleet management solution, reveals that European fleets using EVs have cut their carbon emissions ...
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation ...
Are we now seeing customer acceptance of remote service?
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers ...
Is sustainability a challenge field service companies can share with solution partners?
We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, ...
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, ...
Why technology is only part of a successful solution
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field ...
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