Why Employee Experience Matters for Customer Satisfaction
It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts are armed ...
A Challenge Greater Than Anything We’ve Known
While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude ...
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution ...
Five P’s to Post-Covid Service Resilience
Martin Summerhayes offers a take on the five P's business acronym that could help service directors when they switch their ...
Aquant Produces Covid-19 Resilience Hub
Aquant has created a content hub which includes webinars, virtual roundtables, and other ways for the service industry to connect.
A Prescription for Field Service Leaders
The world that we entered into at the start of 2020 is a very different one to the one we ...
5 Considerations for Building an Adaptive Culture
In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the ...
Why Artificial Intelligence in Field Service is Dependent on People
Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white ...
Learn How Smart Care is Transforming Service Delivery Strategies for the New Normal
In the April 28 webinar hosted by Aquant and the Service Council, Gyner Ozgul, Senior Vice President of Operations at ...
Why Knowledge Transfer is Failing in Field Service
Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent ...
Turning knowledge into action for the manufacturing industry.